Vodafone customers will soon be able to make calls, send texts and surf the Internet abroad using their UK price plan for an additional £3 a day.
Users who opt into Vodafone Eurotraveller will not be charged for receiving texts and phone calls while in any country included in Vodafone’s Europe Zone.
The news comes ahead of the new European Commission (EC) roaming regulations which aim to prevent users from inadvertently running up huge bills while using mobile devices abroad.
Those interested can call 5555 to opt-in to the offer and will only pay for the days that they are abroad.
Users who opt-out will still benefit from reduced roaming prices due to come into effect on 1 July as part of the EC’s new regulations. Making a call from 35 European destinations will cost 28.8p a minute, sending a text 8.9p and accessing the mobile Internet will cost 69.9p per megabyte.
The EU has long been calling for reduced roaming costs and reached a preliminary deal for a new price cap for data roaming in March. The price cap will decrease every year until 2014 and will also allow consumers to sign up from an alternative roaming offer separate from their home contract.
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Vodafone Euro Traveller works out incredibly expensive if you are mainly a data user with varied roamed call use.
Data Traveller cost only 10 pounds a month for 25mb a day. In my case calls varied but in total monthly bill if I was roaming for a month was never as high as what it would cost with Euro Traveller - around 90 pounds!
As Vodafone removed the old services without giving the option to keep them, many customers and I are fighting to be released from our contracts as they are now pretty much useless when abroad and we chose Vodafone due to these services being available. Vodafone, however, are not allowing this and so complaints have been lodged with Ofcom, the Ombudsman and BBC Watchdog.
You can see the discontent here:
http://forum.vodafone.co.uk/t5/Pay-Monthly-Services/Eurotraveller-questions/td-p/1150087
I urge all of you who are unhappy not to just sit back and take this kind of treatment. The more Vodafone see that people are upset and their reputation go down the drain, the more they are likely to worry and listen!