The Fear Of Integrating Apple In A Microsoft-centric World

This year will see a dramatic rise in users wanting to bring their own devices into work. This trend will pose new challenges for IT managers as smartphones, tablets and laptops join a growing list of devices complete with software that employees require to be able to work in the office or on the move.

The fastest growing community of devices that are starting to enter the workplace are the products of Apple and its iOS and OSX operating systems.  The BYOD (Bring Your Own Device) trend often starts from the top as senior staff get an iPad or iPhone and insist that the new device be accessible to company applications and data, which in some cases, can pose security, compliance or compatibility issues.

Rise of Apple

Many internal IT departments that have traditionally built skills around Microsoft Windows on Intel hardware often struggle with new Apple devices. Simple things like patch management, integration with Active Directory or single sign-on tools require different processes for Apple devices and administrators often don’t have the skills. Some of the larger vendors are responding and the products like Microsoft System Center Configuration Manager 2012 now has support for Windows Phone to Symbian, Apple iOS, and Google Android-based units.

Although many clients use Apple Mac in a creative capacity, the last few years has seen more traditional enterprise customers switch. Some organisations exclusively use Apple devices as they believe they are more secure, reliable and less vulnerable to malware. Although the greatest volume of malware targets Microsoft platforms, it is a bit of a myth that the Apple platform is untouchable. There are viruses and security vulnerabilities that specifically target Apple devices as well as web based threats that can just as easily impact on Apple users as Windows.

All Apple devices should have the same anti-virus or web security equivalents as Windows equivalents. The security threat is growing in line with Apple’s increasing market share. It is also worth noting that the larger anti-virus vendors, such as ESET, do sell Apple versions as well as free offerings from trusted brands like avast and ClamXav. Users should be wary of antivirus products that don’t come from trusted vendors such as the “fake” antivirus products such as Mac Protector and Mac Guard and MacShield.

Need for training

As organisations start to use more Apple based portable consumer devices, there is often a desire to look at other enterprise products but this is where Apple has a somewhat chequered history. Although Apple’s last quarterly revenues of $46.3billion (£29.3bn) were amazing, the bulk of this is powered by the sale of 37 million iPhones and its other consumer devices and services like iTunes. Its business products such as the Xserve server and Xsan storage have been sidelined over the years.

Both Xserve and Xsan are still great products with an active user base especially around creative firms, but from an on-going development prospective, it has been down to third parties like Promise to add additional functionality and supporting storage hardware.

Apple’s server hardware portfolio has not been developed in recent years and key features like redundant components and rackable units make it less desirable for critical server applications. However, the biggest issue that businesses face is integrating Apple technology alongside Microsoft Windows.

In reality, users don’t necessarily need to invest in Apple based server or storage equipment to integrate with Apple, Microsoft and Linux environments. Often the issue is not the technology but simply fear of having to learn a new operating system which in most cases, is often easier then Microsoft based systems.

Training is much more widely available and the number of applications and tools that have support for Apple devices is growing to the point that there is rarely a situation where an Apple compatible equivalent does not exist to fill a particular role.

Apple users more happy?

Although a bit of a generalisation, Apple users tend to be more “happy” and often more technically aware. This starts at the typical Apple store that will spend time helping purchasers to get up to speed with the device. With Apple in full control of the underlying hardware and OS, technical experts often find it easier to resolve issues compared to the multi-vendor Wintel PC world.

Unfortunately, Apple stores typically don’t offer the after-care that most businesses require. Simple things like install and set-up are not available directly from Apple stores. For smaller firms that don’t have an internal IT resource, many will rely on third parties.

For more complex integration projects, it is always worth checking that any third party IT provider has proper Apple support accreditations such as membership of the Apple Consultants Network. This certification is only handed out to support firms that have completed training from Apple and maintain sufficient levels of on-going competency.  The accreditation also means that if devices need to be repaired or upgraded the warranties will be honoured by Apple if there is a hardware failure and the device needs to be returned.

BYOD and Apple’s popularity in the laptop space is a trend that is unlikely to slow down. Integration between traditional enterprise systems and Apple is not the painful issue that it once was and as the market grows in maturity, both users and IT departments will ultimately lose the fear.

Mark Williams is the managing director at Pensar

Steve McCaskill

Steve McCaskill is editor of TechWeekEurope and ChannelBiz. He joined as a reporter in 2011 and covers all areas of IT, with a particular interest in telecommunications, mobile and networking, along with sports technology.

View Comments

  • Mr. Williams claims the Mac security threat "is growing in line with Apple’s increasing market share."

    If that were true, we'd expect Apple, which has about 5% of the worldwide PC market to have about 5% of the viruses and other malware.

    McAfee reported roughly 75 million threats in 2011: http://www.mcafee.com/us/about/news/2011/q4/20111121-01.aspx

    If Mr. Williams were correct, we'd expect 5% of that number, or roughly 3.75 million.

    Yet the actual number of all Mac malware in 2011 wasn't 3.75 million or even 3.75 thousand or even 3.75 hundred. It was under 80 variants of fewer than 30 unique threats, all of which were trojans; there was not a single virus in the bunch.

  • A good article, Mark. I've had conversations with a number of IT Solution Providers and MSP's about their need to openly support Apple kit. Most still shy away from offering Apple support on anything but a "best endevours" basis, but as BYOD increases - supporting Mac kit will cease to become a "nice to have" and become a necessity for many organisations.

  • Mark - a good article, and very timely.

    I've spoken with a number of IT Solution Providers and Managed Service Providers recently about their need to openly offer Apple support - but the majority still continue to provide such support on a "best endeavours" basis.

    As BYOD becomes ever more commonplace, supporting Apple kit will cease to become a "nice to have" and instead become a necessity for many organisations looking to outsource their IT support.

  • It seems to me that there are 2 elements to this, the first being Apple within the ICT infrastructure and the second being Apple client devices.

    That Apple servers and related infrastructure devices have made very little inroad into the mainstream is probably accepted by the majority of our industry. This and future forecasts would lead me to not really give it much thought, certainly not within the next 5 years, beyond which any planning is really guess work anyway.

    Where its a massive issue though is at the client end - both BYOD and company supplied. Apple in particular have done such a great job of setting their devices - obviously iPhone & iPad in particular - as de facto standards/leaders/must haves that there is no choice for the ICT Director/support service but to accept them, integrate them and provide support. Its an inevitable consequence of the consumerisation of devices to access information, and the blurring of work/non-work activities.

    I knew many organisations that as recently as 2010 did not allow iPhones to connect to their infrastructure. How many of those had a CEO who got one anyway, then an iPad, and then told the ICT team to hook it up? Most of them I'd imagine.

    Also consider the response of the hosting companies. In 2010 Intermedia (the first company to offer Hosted Exchange 2010, beating even Microsoft to it which is testimony to their forward thinking) charged an additional monthly fee per iPhone using ActiveSync. They no longer do - suggesting its acceptance as "just another device" but also "one we have to embrace".

    So - Apple are liberating the client device as they liberate how we consume information. What this points to - and which I believe is the genesis of Mark's post - is that there is no choice for the ICT support services (however they are delivered) but to embrace this.

    And he is right, but similarly Apple need to accept they are no longer the rebellious upstart sticking it to "The Man", they are now one of "The Men". They need to engage with the wider community, embrace other re-sellers/distributors outside of Apple shops and telcos, put money and effort into skilling and certifying corporate/business/infrastructure suppliers and deliverers. And - whisper it quietly for fear of the fanboy backlash - open up their OS etc and build a community wider than the App Store.

    Disclaimer 1 - I love my iPhone and iPad.
    Disclaimer 2 - Yes, Android and others also deserve a mention, but this was about Apple ;)

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