Symantec has confirmed that an update to its Endpoint Protection 12.1 and Norton antivirus software for business products crashed PCs and left users to suffer the infamous “blue screen of death (BSOD)”
The flaw only affected those running Windows XP, who were also subject to the BSOD following a Patch Tuesday update issued by Microsoft in 2010.
The security firm says that it has identified the issue and that it is reviewing it compatibility and quality assurance testing to ensure that it doesn’t happen again.
“Only customers running this combination of technologies and who downloaded the July 11th rev11 SONAR signature set via LiveUpdate between 6:25PM PT and 2:51AM PT on July 12th were affected,” she added. “The root cause of the issue was an incompatibility due to a three way interaction between some third party software that implements a file system driver using kernel stack based file objects – typical of encryption drivers, the SONAR signature and the Windows XP Cache manager. The SONAR signature update caused new file operations that create the conflict and led to the system crash.”
It said it acknowledged the inconvenience that the issue had caused and has posted updated signatures to the LiveUpdate servers that resolve the issue for Symantec Windows XP users.
The incident is reminiscent of a 2010 incident when rival McAfee issued an update to its VirusScan Enterprise which falsely identified a core Windows file as a threat, causing it to quarantine and reboot the file, meaning many Windows XP users were trapped in an endless reboot cycle.
Symantec suffered embarrassment earlier this year after Anonymous released what it claimed was source code obtained from a 2006 security breach that led to concerns about the vulnerability of Symantec’s PCAnywhere software.
How well do you know Internet security? Try our quiz and find out!
CMA receives 'provisional recommendation' from independent inquiry that Apple,Google mobile ecosystem needs investigation
Government minister flatly rejects Elon Musk's “unsurprising” allegation that Australian government seeks control of Internet…
Northvolt files for Chapter 11 bankruptcy protection in the United States, and CEO and co-founder…
Targetting AWS, Microsoft? British competition regulator soon to announce “behavioural” remedies for cloud sector
Move to Elon Musk rival. Former senior executive at X joins Sam Altman's venture formerly…
Bitcoin price rises towards $100,000, amid investor optimism of friendlier US regulatory landscape under Donald…