RIM Should take Criticism On the Chin

Things have been tough recently at the Waterloo, Ontario, headquarters of Research In Motion.

At the start of the week of 10 April, RIM co-CEO Mike Lazaridis got into a tiff with the BBC’s Rory Cellan-Jones and eventually walked out of an interview complaining that Cellan-Jones’  questions were unfair. Later that week, RIM’s other co-CEO, Jim Balsillie, complained that negative reviews of the new RIM BlackBerry Playbook were unfair. I suppose that means that there’s plenty of unfairness to go around.

Dumb questions from the BBC?

In defense of Lazardis, the questions asked by the Cellan-Jones were at the very least pretty dumb questions: he described BlackBerry’s virtually uncrackable encryption as a “security issue.”

I hate to break this to the Beeb, but really good encryption is a very good thing. It’s something that other smartphones don’t really have and they really need.

The fact that some governments (including India, Saudi Arabia, and the United Arab Emirates)  don’t like not being able to spy on their citizens might be a political problem, but it’s not a security issue [Indeed, the British government recommends BlackBerry smartphones for government use – Editor].

Now, at the end of the week, it seems that RIM is catching grief for the software — or lack thereof—on the new PlayBook. Basically, the device doesn’t have its own email, contacts, calendar or other basic BlackBerry capabilities. The idea with the PlayBook is that you’re supposed to link the device with your BlackBerry smartphone and the two devices will do some sort of mind meld, and shazam, the tablet will have mail, contacts and calendar courtesy of the smartphone.

I suppose that this originally seemed like a good idea. If enough people like the PlayBook, it’ll give them the incentive they need to also get a BlackBerry. Maybe if the device had been released a year ago, this might have worked. But that was then and this is now. In that intervening year, everything changed. In other words, the iPad was launched and with it a set a de facto standard for how a tablet should work and what features it should have.

The PlayBook doesn’t fit that standard, and as a result it’s getting some criticism. Co-CEO Balsillie has said that criticism of that deficiency is unfair. But in fact it’s not. If you plan to use a PlayBook to its full capability, you have to have both the BlackBerry smartphone and the PlayBook. This in turn means you need to drop a lot of dollars on the deal.

Sure, you can probably get the smartphone for a hundred dollars or so and, realistically, it’s not going to cost you any more to use a BlackBerry than it does other smartphones.