TalkTalk Tops Ofcom Complaints Table Yet Again, Three Worst Mobile Operator

TalkTalk has received the most complaints of any broadband provider, according to the latest Ofcom complaints table.

The unenviable honour was bestowed in the latest publication of the communication watchdog’s complaints data, which revealed the number of complaints received about major telecoms and pay TV providers between April and June 2012.

TalkTalk takes the biscuit

TalkTalk’s level of service actually improved during the period, with the company generating 0.42 complaints per 1,000 customers compared to 0.56 in the previous quarter. However, this was still above the industry average and enough for the company to retain top spot. Most of the complaints were about line faults and other service issues.

BT retail was also the subject of above-average complaints with Sky Broadband generating the fewest – 0.1 per 1,000 customers.

TalkTalk secured an unwanted double after it was also named the most complained-about landline provider. All providers achieved lower volumes of complaints during the quarter and Ofcom received the fewest number of complaints since it began publishing data in 2010. TalkTalk received 0.53 complaints per 1,000 customers, mostly about billing and customer service, while Virgin Media received the fewest.

Three is no stranger to the top of the table either, having been named the worst mobile company for complaints back in September 2011, and it has been named the most complained about operator again this time round.

Ofcom has separated pay monthly complaints from Pay-As-You-Go complaints as contract customers account for 95 percent of all complaints and ratios between the two types of customer vary significantly between companies.

Three attracted 0.19 complaints per 1,000 customers, the most of any operator, while T-Mobile, Orange and Vodafone all received higher than the national average. O2 received the fewest of any major operator.

Ofcom was unable to reveal which Pay-As-You-Go provider received the most complaints as no network consistently generated more than 30.

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