NetSuite Adds CyberSource To Flag E-Commerce Fraud

NetSuite has integrated CyberSource’s fraud management software into its cloud-based ERP (enterprise resource planning) platform.

Customers using NetSuite’s cloud-based financials/ERP software suite to process their e-commerce transactions now have the option to have all orders automatically screened by CyberSource Decision Manager to detect fraud, NetSuite said. Fraud screening is fully integrated into NetSuite’s order management process, which handles Web store, order submission, payment processing, order fulfilment, and invoicing, the company said.

Tools To Combat Fraud

NetSuite offers a cloud-based financials/ERP platform “for running your business more effectively”, David Geilhufe, programme manager of NetSuite.org, a corporate citizenship programme that provides social enterprises discounted access to NetSuite software, told eWEEK. The suite includes accounting, ERP for inventory management, CRM for keeping track of customers, and e-commerce functions, he said.

Fraud can be a “drag” on e-commerce operations, as businesses suffer losses from unrecovered shipments and chargeback fees, NetSuite said. This partnership gives businesses the tools to “combat” fraud, said ,” said Gary Wiessinger, NetSuite Vice President of Product Management.

Merchants using NetSuite can turn on fraud screening on its e-commerce transactions by clicking on a single checkbox, NetSuite said. Once enabled, the new order screening process, powered by CyberSource Decision Manager, automatically screens each order against more than 200 validation criteria, including IP geolocation, phone number lookup, multi-merchant transaction history, global delivery address validation, and device fingerprinting, NetSuite said.

Merchants can build their own rules based on the built-in library of pre-defined criteria using a simple Web-based dashboard interface. The scoring system can be easily configured to use the custom rules, NetSuite said. Businesses can be alerted when products are being sold in unusual quantities to an individual, or if an individual has multiple identities, which might be an indication of the buyer reselling the product on the gray market, for example. The rules can also be configured to be time-sensitive and take into account the time of day, day of week, or calendar date, when the order was placed.

Orders that do not meet the screening rules are placed on “hold” for manual review. The built-in case management system allows businesses to see all flagged orders and relevant information on a single screen to speed up reviews. Data from the order management system can also be exported into the CRM component, according to NetSuite.

Orders that do not trigger any flags are analysed and processed automatically, speeding up order fulfilment. The integration of CyberSource technology into NetSuite’s platform means the order management process is safe, secure, and accurate, said Wiessinger.

A recent report from CyberSource found that total e-commerce losses due to fraud totalled $3.3 billion (£2.1 billion) in 2009. Averaging 1.2 percent of online sales, one out of every four e-commerce orders have to be manually screened for fraud, the report found. A fraud management system will help businesses minimise fraud, reduce the cost of manual fraud screenings, and streamline and speed up order processing, NetSuite said.

While the CyberSource integration will primarily target e-commerce retailers, customers handling other payment functions such as payroll and invoicing, would also benefit, said Geilhufe. The suite also provides access to CyberSource for global bank card payment processing, he said.