When a company decides it wants to establish its own internal collaboration network for its employees, it also has to determine the parameters of whom that network will include – inside and outside the company.
Newcomer Moxie Software, which appears to be helping redefine the enterprise social networking market, has a different idea. The two-year-old company has come out with a new version of its cloud-service Spaces by Moxie platform that not only networks a company’s employees with outside contractors and business partners, but also brings customer service directly into the network.
Customers? Inside a company’s network? Right now, there are network administrators fainting as they read that line. But not so fast; there is an explanation.
“The biggest challenge CEOs face today is getting their enterprises closer to their customers,” Kelly said. “To provide real benefits, enterprise social IT must deliver real customer value. Our suite makes it easier for organisations to find and deliver the right answer to customers through their channel of choice.”
Companies now must go where its customers are gathering, whether it be Twitter, Google+, Facebook or any other social network, so they can respond to them as needed. Using this new software package, enterprise employees can connect with customers directly and point them to help desks and other information sources more efficiently.
Kelly described Spaces by Moxie as “the first customer-centric enterprise social software suite that converges customer communications with employee collaboration into a single offering”.
Spaces by Moxie includes the following features:
Kelly said the new version of Spaces by Moxie will be available by 31 March.
A bit of history: Moxie originally was named nGenera, but it changed identities in 2010 and considers that its birth year. Kelly said the company is styling the suite as the most user-friendly social media application available.
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