Microsoft Starts Dynamics CRM Online 2013 Rollout

Microsoft announced on 7 October that Microsoft Dynamics CRM Online 2013, formerly Orion, has been given the green light in some regions.

As promised by the software maker on 2 July, Dynamics CRM Online 2013 is on track for an autumn release. Indeed, the cloud-based customer relationship management platform is already in use. Simon Hutson, a member of the Microsoft Dynamics CRM sales team in the UK, announced in a blog post that the update “is now live in our EMEA [Europe, Middle East and Africa] data centres. (APAC [Asia-Pacific] data centres went live last week, and Americas will go live later this week.)”

New generation

Dynamics CRM 2013 and its cloud-based counterpart offer features aimed at helping sales and customer service organisations better engage with a new generation of educated, social-media-savvy business-to-business (B2B) and business-to-consumer (B2C) customers, according to Microsoft Dynamics CRM Vice President Bob Stutz. He noted that in today’s marketplace, “customers are almost 60 percent through the sales cycle before they actually make contact with the company that they are researching”.

“At Microsoft Dynamics, we have reimagined our CRM solution to address these shifting fundamentals, giving your people the tools they need to be successful. To us, this means making business personal,” he stated. Users are greeted with a “completely reimagined” interface that surfaces in-context information and helps streamline workflows.

Yammer-powered social enterprise networking features encourage collaboration among team members. Tablet users are assisted by touch-friendly navigation and other interface elements on both the web interface and mobile apps. Lync and Skype support allow users to place calls directly from the software. Rounding out the platform’s capabilities is Office 2013 integration, particularly Outlook.

Dynamics CRM Online 2013 also “includes several, out-of-the-box, business processes, which you can use to get started quickly”, Hutson said. Although they can be easily uninstalled, “spend some time ‘playing’ with them in order to get a feel for how the new business process flows can improve the way you use CRM,” he advised.

Caveats

While embarking on the transition, users will need to be aware of a “couple of caveats”. Currently, the “Get CRM for Outlook” bar generates an error when clicked. “This is just a temporary situation until we release the on-premises version of CRM 2013 later this month,” wrote Hutson, indicating that the installable software version of Dynamics CRM 2013 is also nearing release. Efforts to download the mobile apps for Windows 8 or Apple iTunes will provide similarly fruitless.

Windows XP users face bigger problems. Underscoring the company’s plans to cut support for the aging operating system on 8 April, 2014, the Microsoft warned in a TechNet support document that running Microsoft Dynamics CRM for Outlook or the web app on Windows XP is not supported.

Likewise, organisations still using Office 2003, Exchange Server 2003, Internet Explorer 7 and assorted other past-their-prime software offerings from Microsoft can expect to run into problems.

Do you know all about 4G and the mobile future? Take our quiz.

Originally published on eWeek.

Pedro Hernandez

Pedro Hernandez covers Microsoft products and services, such as Office, Windows, Windows Phone, Azure and Skype.

Recent Posts

IT Glitch Disrupts Morrisons Christmas Shopping

Morrisons offers discounts after glitch causes promotions to not be applied for card holders, as…

10 hours ago

US Finalises Billions In Awards To Samsung, Texas Instruments

US finalises $4.7bn award to Samsung Electronics, $1.6bn to Texas Instruments to boost domestic chip…

18 hours ago

OpenAI Starts Testing New ‘Reasoning’ AI Model

OpenAI begins safety testing of new model o3 that uses 'reasoning' process to ensure reliability…

19 hours ago

US ‘Adding Sophgo’ To Blacklist Over Link To Huawei AI Chip

US Commerce Department reportedly adding China's Sophgo to trade blacklist after TSMC-manufactured part found in…

19 hours ago

Amazon Workers Go On Strike Across US

Amazon staff in seven cities across US go on strike after company fails to negotiate,…

20 hours ago

Senators Ask Biden To Extend TikTok Ban Deadline

Two US senators ask president Joe Biden to delay TikTok ban by 90 days after…

20 hours ago