Asus has said that it will offer either a refund to customers who have found a GPS fault with their Asus Eee Pad Transformer Prime or an extension of the standard warranty from 12 months to 18 months.
The announcement was made in an official blog post and is the latest setback in what has been a turbulent few months for the tablet.
“After extensive checks we can confirm that no units have been supplied to the UK with a known Wi-Fi issue,” said the blog post. “Any customers experiencing Wi-Fi issues specifically are advised to contact our support hotline.”
“Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK,” it continued.
Any customer who wants to keep their tablet will have their warranty extended, but if they purchased it from a retailer who offered an additional 12 months warranty, it will remain at two years.
“Asus prides itself on delivering an unrivalled user experience, and we offer our sincere apologies for any inconvenience that our customers may have encountered,” the company added.
The Asus Eee Pad Transformer Prime was first announced in November and is powered a quad-core CPU and 12-core GeForce GPU which allows for 1080p high-definition video playback. The Android 3.0 Honeycomb device has an eight megapixel rear camera and is available in 32GB and 64GB varieties, although only the former comes with the keyboard dock.
The tablet was scheduled for release in the US December, but Asus was forced to deny that the UK launch would be delayed. Things went from bad to worse when Hasbro claimed that the name of the Transformer Prime infringed on trademarks for its Transformers franchise, of which Optimus Prime is a main character.
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Asus said ~ “After extensive checks we can confirm that no units have been supplied to the UK with a known Wi-Fi issue,”.
Well, considering the amount of UK purchased Primes returned due to (amongst one of many) Wifi issues I fail to see their reason for that statement.
Check xda-dev's.
One such topic named "UK Transformer Prime PRE-ORDER LINKS AND ORDER TRACKING **UK ONLY**" is currently running at 163 pages with 1,625 posts. If you sift through the pages you will find many owners have returned their Primes in part due to poor Wifi.
Link ~ http://forum.xda-developers.com/showthread.php?p=21607495#post21607495