Adobe Updates LiveCycle Enterprise Suite

Adobe has delivered a new version of its enterprise toolset, the Adobe LiveCycle Enterprise Suite 2.5 (ES2.5).

Adobe made the announcement on 25 October in conjunction with its annual Adobe MAX developer conference in Los Angeles. New capabilities in LiveCycle ES2.5 include enterprise mobility for improved multi-screen delivery of applications, an enhanced framework for building enterprise rich Internet applications (RIAs), and real-time collaboration to empower organisations to interact with customers in more meaningful, personal ways, said Sydney Sloan, director of LiveCycle solution and product marketing.

Consistent experiences

Adobe LiveCycle Enterprise Suite 2.5 (ES2.5) enables organisations to provide their customers with consistent and contextual experiences across channels and devices according to their customers own preference, Sloan said.

Rob Tarkoff, senior vice president and general manager for the Digital Enterprise Solutions Business Unit at Adobe, said, “With the introduction of LiveCycle ES 2.5 and new solution accelerators, Adobe is enabling businesses to deliver… intuitive experiences that transform the web into a true online interaction hub for customer acquisition, service and communication.”

For organisations with complex multi-channel or multi-device customer contact requirements, IT systems are challenged to keep pace with mobile and social customer adoption and meet customer experience expectations, Adobe said. New to the LiveCycle ES 2.5 family is Adobe LiveCycle Mobile ES2, which extends process management, data capture, and content services to mobile devices, providing true enterprise mobility, Sloan said.

LiveCycle Mobile ES2 integrates with back-end systems and enables intuitive mobile experiences for Android, Blackberry, iPhone and Windows Mobile devices.

Organisations can also provide more social experiences by creating user-centric RIAs that embed real-time collaboration including chat, voice, video, screen and application sharing to their customers. For the developer, LiveCycle ES2.5 provides a standard toolset and methodology for design, modeling and development of user-centric enterprise RIAs, Sloan said.

And LiveCycle ES2.5 enhances company’s ability to improve customer service and operational efficiency by extending existing business processes to the point of customer interaction by leveraging the ubiquitous Adobe Flash Platform and Adobe Reader.

Solution Accelerators

Adobe is also announcing three next-generation Solution Accelerators to reduce development time and increase quality of enterprise applications.

Adobe is releasing its next generation of Solution Accelerators for organisations that want to improve customer experience quickly. Built on LiveCycle ES2.5, Solution Accelerators kick-start project planning, decrease development time for production applications, and reduce risk with a supportable and upgradable framework. Solution Accelerators provide best practice methodologies, solution templates, and building blocks to extend LiveCycle ES2.5.

Additional enhancements to Adobe’s solutions for customer experience management are planned through Adobe’s intent to acquire Day Software a leader in web experience management for the enterprise, Sloan said.

The company expects to add dynamic and social web content management solutions, as well as measurement, analytics and visualisation tools into future versions of LiveCycle, providing a platform to create, deliver and optimise customer experiences.