The omnichannel has been a key driver for all businesses as they connect and integrate each of their customer-facing systems. As enterprises look towards their futures, how are next-generation omnichannel services being created and deployed?

The omnichannel has been a key driver for all businesses as they connect and integrate each of their customer-facing systems. As enterprises look towards their futures, how are next-generation omnichannel services being created and deployed?
Every business is re-drawing its digital transformation strategies. A key pillar of these plans is how ESG is supported across their enterprises. For post-pandemic businesses, ESG is now a critical market differentiator consumers are paying close attention to and using to define the commercial relationships with brands they covet.
As enterprises re-design processes, how they connect and support their workforces, and begin to understand what post-pandemic business means to them, how does the shift to become digital nomads shape how enterprises are evolving?
The pandemic catapulted digital transformation up the priority list of many businesses yet McKinsey estimating that around 70% of digital transformation projects fail, C-suite leaders need to be cautious as they embark on change initiatives.
As 2021 draws to a close, what will the tech landscape look like next year? Silicon UK spoke to a range of tech experts and business leaders to give their thoughts on how their industries and sectors will evolve throughout 2022.
How have businesses pivoted their use of technologies to cope with the impact the pandemic has had on their enterprises? Have some been companies more successful with pivoting to new services, technologies, and business practices than others? Are these pivots permanent or just a transitional period before they get back to normal?