How has the concept of omnichannel retail evolved over the past few years, and what are the key drivers of this evolution? And what are the primary benefits businesses can expect to achieve as omnichannel strategies evolve?
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Turning the Unamazing into the Amazing
Learn how your business can better support each customer via every touchpoint. How to treat each customer as an individual and how empowering your agents can promote high levels of efficiency and wellbeing.
Turning the Unamazing into the Amazing
How can businesses meet the demands of digital-savvy customers and push the boundaries of CX.
Silicon In Focus Podcast: The Neo Omnichannel
Are businesses still striving to build their omnichannel as they look towards their post-pandemic futures? The ability to move seamlessly from one digital channel to the next along the purchasing journey was always the Holy grail. Have E-commerce businesses achieved that goal?
Connected Commerce: Next Generation Omnichannel
The omnichannel has been a key driver for all businesses as they connect and integrate each of their customer-facing systems. As enterprises look towards their futures, how are next-generation omnichannel services being created and deployed?
Connected Commerce: Supply Unchained
One of the starkest impacts the pandemic has had on some business sectors is their supply chains. Massive disruption and retail behaviour changes have meant enterprises have had to completely re-evaluate how they organise their supply chains to meet customer demand and ensure future resilience and security.
NetSuite Updates OneWorld, Spreads Dominion To More Than 100 Countries
NetSuite's OneWorld gets default support for 20 languages and configurable tax compliance for more than 100 countries
The Shopping Mall Of Things – A Black Friday In The Life Of IoT
David Eden, chief innovation officer at Tata Communications, discusses how, in the age of omni-channel retail, retailers use IoT to deliver the ultimate connected shopping experience
Why Mobile Apps Could Be The Key To Unlocking Omnichannel Success
IBM's Martin Gale explains why apps tailored for employee use could be key to helping your business succeed
How Retailers Can Use Technology To Drive Footfall
Gavin Ray, SVP of marketing & products at ip.access, thinks retailers need to focus on technology to attract more customers
adidas Sports SAP Technology To Offer Seamless Shopping Experience
adidas Group has selected the SAP Fashion Management app running on the SAP HANA platform.
Omni-Channel And Beyond – Are Supermarkets Ready For The Next...
SQS' David Rigler tells TechWeekEurope why supermarkets need to be on the ball when implementing new technology