News help desk | Silicon UK

Google Preps Helpouts Video For ‘How-To’ Tuition And Help

Google is to launch a video website that will offer “how to” or “DIY” videos on a wide variety of subjects

HP has launched a new software as a service (SaaS) platform that moves enterprise helpdesks into the Cloud

The combination creates an enterprise-grade IT management offering for small and medium-sized businesses

Salesforce.com is targeting SMBs with a cloud-based helpdesk dashboard that integrates Facebook and Twitter feeds

Zendesk is a hosted customer help desk service that is easy to deploy while remaining quite amenable to customisation