Generative AI is revolutionising industries, with businesses eager to unlock its potential. While many organisations are still testing and evaluating the technology, turning these trials into measurable results is a key challenge. As investments in AI grow, businesses must focus on data quality, governance, and demonstrating clear returns, making 2024 a pivotal year for AI-driven transformation strategies.
Unlock the full potential of your AI investments with a strategic approach. From understanding business needs and building a strong data foundation to fostering a culture of innovation and ensuring ethical practices, discover how to integrate, scale, and sustain AI solutions for long-term competitive advantage.
Customers give Vodafone and other large networks poor rankings, with GiffGaff and other small operators at the top of the list
Relate 2018: Zendesk Sell integrates salesforce automation into Zendesk's customer service tools, while Sunshine targets developers and Explore adds data analytics
Ofcom survey of broadband shows poor customer service ratings for TalkTalk and Vodafone
Morten Primdahl talks about his career in IT and how Zendesk transformed from a server in a cupboard to 110,000 customers and 2,000 employees
Vodafone improves social media customer service, offers voice-authenticated Alexa AI support and enhances chatbot
BT is "completely changing" the way it serves customers and is looking to fill 500 new roles in the UK and Ireland to make it happen.
Openreach CEO praises staff and network investments as BT tries to fend off calls for Ofcom to make the open access division independent
EE creates 600 new jobs as it hopes customer service will give it an advantage over rivals
Newly discovered PadCrypt ransomware offers victims real-time interaction with attackers
Oisin Lunny, senior market development manager at OpenMarket says social media is an important part of customer care but can never take its place
Teams of developers and designers on a weekend train journey will work on innovative railway projects to improve the rail travel experience
Operator falls foul of Ofcom’s requirement to have disputes settled in a quick and timely fashion
RBS is banking on decisioning and analytics from Pegasystems to help it become the number one UK bank for customer service
xMatters' Teon Rosandic tells TechWeekEurope how IT is becoming increasingly customer facing
In America and China, consumers wait less than 24 hours to have their smartphone repaired, while in Brazil, India and Germany it takes almost 8 days
IoT opportunities were “an underpinning factor” in bringing the two companies together, says company head
Penalty comes following accusations that Three mishandled customer grumbles
Trial follows similar rollout by Virgin Atlantic staff at Heathrow earlier this year
EE customers should not have to pay extra to resolve issues for a service they are already paying for, says Steve McCaskill