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The Age of Virtual Assistants
Discover how virtual assistants, powered by AI and innovative technology, are transforming industries and personal productivity. From Siri's debut to advanced voice assistants, explore their growing impact on customer experiences, ethi ...
GenAI Shopping: Revolutionising Retail Experiences
Discover how Generative AI is transforming the retail experience with personalised interactions, AI-powered search, and dynamic product customisation.
Entrepreneurs Must Be Value-Focussed, Tech-Positive, and People-Oriented
In today’s rapidly changing business landscape, entrepreneurs face unprecedented challenges and opportunities. As technological advancements and economic shifts continue to reshape industries, successful entrepreneurship requires more ...
When Worlds Collide: A Phygital Future?
The digital and physical retail spaces have been converging for over a decade. As the age of the phygital consumer continues to evolve, how can enterprises ensure they are on the cutting edge of these retail spaces?
Silicon Insights: The State of MarTech: Part 1 Podcast
In the latest Silicon Insight interview we are considering the current state of MarTech and how this will evolve into the future with our special guest Michele Reale, Executive Media Director at twogether Creative.
Silicon Insights: The State of MarTech: Part 2 Podcast
In the latest Silicon Insight interview we are considering the current state of MarTech and how this will evolve into the future with our special guest Michele Reale, Executive Media Director at Twogether Creative.
Silicon Insights: The State of MarTech: Part 1
In the latest Silicon Insight interview we are considering the current state of MarTech and how this will evolve into the future with our special guest Michele Reale, Executive Media Director at twogether Creative.
New Frontiers for the Contact Centre
Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution of incoming calls is based on the availability of agents when it should be based, above all, on the customer's ...
Turning the Unamazing into the Amazing
Learn how your business can better support each customer via every touchpoint. How to treat each customer as an individual and how empowering your agents can promote high levels of efficiency and wellbeing.
Silicon Insights: How to Evolve Your Enterprise’s Digital Marketing: Part 2
In part two, Izzie Rivers, CEO of Realm, continues to consider how B2B marketing is evolving and why enterprises must evolve how they create and analyse their campaigns.
Silicon In Focus Podcast: Do Businesses Care About the Metaverse?
As the Metaverse evolves, are business leaders paying more attention to this space and placing active development on their strategic roadmaps? Is there now a strong business case for adopting this technology?
Turning the Unamazing into the Amazing
How can businesses meet the demands of digital-savvy customers and push the boundaries of CX.
Silicon In Focus Podcast: The Neo Omnichannel
Are businesses still striving to build their omnichannel as they look towards their post-pandemic futures? The ability to move seamlessly from one digital channel to the next along the purchasing journey was always the Holy grail. Have ...
Silicon UK In Focus Podcast: The Connected Customer
Learn how the definition of the ‘connected customer’ changed due to the pandemic. As consumers now use multiple touchpoints, is brand loyalty being tested? And how have customer services technologies had to evolve to manage the expecta ...
Connected Commerce: Next Generation Omnichannel
The omnichannel has been a key driver for all businesses as they connect and integrate each of their customer-facing systems. As enterprises look towards their futures, how are next-generation omnichannel services being created and dep ...
Westfield CIO: Data And Personalisation Are Key To Shopping Centre Survival
Shopping is fast becoming an online activity, but Westfield has a plan to keep consumers coming back to its two London facilities
Salesforce Proclaims ‘The Age Of The Customer’ At London World Tour
Salesforce focuses on the importance of customer experience in the midst of 'fourth industrial revolution'
Specsavers Digital Transformation Project Puts Tech At The Heart Of ‘Everything’
New partnership with Fujitsu will transform ecommerce, supply, logistics and protect Specsavers from threats
Mobile App Lets You Beat RBS 6 Nations Half Time Scrums At Aviva Stadium
Rapid Q, a mobile app from Preoday, is enabling fans to pre-order food and drink from their seats during the 6 Nations
McDonald’s Growth Plan Includes Mobile Apps And Big Mac Deliveries
The fast food giant has plans to introduce a mobile app and wants to expand its delivery capabilties
Mastercard And Oracle Bring Smartphone Digital Payment Service To The World Of Retail And Hospitality
Partnership will seek to improve the in-store experience for consumers in restaurants and retail stores
Pegasystems Takes Topnotch Customer Experience To The Field
Pegasystems launches Pega Field Service CRM Application to increase field workforce productivity
Improving Customer Experience: A Must for Mobile Marketers in 2015
Paul Swaddle, CEO, Pocket App, discusses how marketers can create a successful customer experience
6 Ways To Boost Customer Experience With The Personal Touch
Chris Averill, CEO of customer insight specialist We Are Experience, explains how you can embrace the power of positive personalisation
6 Ways Technology Can Make The Customer Experience Awesome
Klaas van der Leest, managing director at Intelecom UK, shares his top six tips for keeping customers happy in today’s contact centres