TECHNOLOGY POWERING BUSINESS
Quadient’s Inspire Evolve is a cloud-based Customer Communication Management (CCM) solution, enabling rapid deployment, personalized communications, and reduced IT dependency. Enhance customer engagement, boost efficiency, and ensure c ...
As Elon Musk pledges to tweet what he wants, even if it will lose him money, comes worrying Twitter usage data for new CEO
Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution of incoming calls is based on the availability of agents when it should be based, above all, on the customer's ...
Restaurant chain Nando's places culture and human engagement at the heart of its digital transformation strategy
JiveWorld 2017: Elisa Steele and Scott Brighton assure customers during opening keynote