call centre

New Frontiers for the Contact Centre

Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution…

2 years ago

Kolkata Police Shut Down Scam Call Centres

Fraudsters convinced Devon man his computer had been taken over by a Russian criminal involved in trafficking guns, ammunition and…

5 years ago

AWS Expands Into Call Centres With Amazon Connect

Amazon Connect is available on a pay-as-you-go basis and works with all existing AWS services

8 years ago

Call Centres Could Use Voice-Analytics To Understand Customers’ Moods

Hold please. Telephone merchants of PPI claims and solar panels could utilise real-time voice-analytics to improve rapport

9 years ago

How Companies Can Protect Their Legacies

Matthew Bryars, CEO from Aeriandi, discusses how sensitive information from ‘legacy’ call recordings can be properly safeguarded

9 years ago

AT&T Slapped With ‘Largest Ever’ US Data Breach Fine

US regulator sanctions AT&T over breaches at three overseas call centres that exposed valuable customer data

10 years ago

IBM Sells Customer Care Unit For £319m

IBM sells its customer care business processing unit to Synnex, as it concentrates on higher value offerings

11 years ago

Virgin Media Hits Back At CWU Over Call Centre Closure

The CWU has labelled Virgin Media's winding down of a call centre as a 'disaster' for Trowbridge in Wiltshire

14 years ago

Cloud Contact Centres Claimed To Offer Better Value

A Frost & Sullivan report found that larger contact centres gain higher savings with the cloud-hosted model

14 years ago

Cold-Calling Cyber-Criminals Tout Fake Antivirus

Scammers are using call centres to push fake antivirus software, pretending to offer free services

14 years ago