Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that its Verint Intelligent Virtual Assistant (IVA) has been honored as the “Best Virtual Agent Solution” in the seventh annual AI Breakthrough Awards program. This accolade, presented by prominent market intelligence organization AI Breakthrough, recognizes the best companies, technologies and products in the Artificial Intelligence (AI) industry.
Available on the Verint Open Platform, the Verint IVA solution increases CX automation by delivering personalized, human-like interactions across digital and voice channels. Verint IVA boosts containment rates and powers advanced interaction routing to drive tangible and measurable return on investment.
“Verint’s open platform approach delivers significant AI-driven business outcomes and proven ROI for organizations,” says Jasen Williams, senior vice president, global marketing at Verint. “This award recognizes our unique, proven ability to drive AI outcomes now for clients, reducing operating cost and elevating CX.”
The mission of the AI Breakthrough Awards is honoring excellence and recognizing the innovation, hard work and success in a range of AI and machine learning related categories.These include Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry-specific AI applications and more. This year’s program attracted more than 5,000 nominations from over 20 countries throughout the world.
“Customers expect excellent experiences regardless of how they contact companies, including automated channels. This has necessitated sophisticated conversational AI that works on voice, digital and messaging channels,” said Steve Johansson, managing director, AI Breakthrough. “Congratulations to Verint on winning Best Virtual Agent Solution.”
Visit Verint Intelligent Virtual Assistant to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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