TCP Software, a leading provider of time, attendance, and employee scheduling solutions, today announced that TCP was named the winner of a Silver Stevie® Award for Customer Service Department of the Year – Computer Hardware, Services & Software category in the 22nd Annual American Business Awards®.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations—public and private, for-profit and non-profit, large, and small.
TCP was selected for maintaining superb customer satisfaction through five acquisitions. As the company grows, it continually cultivates a customer-centric culture and sets expectations that every single interaction with customers must be solution-oriented. As a result, TCP drives:
- 70+ NPS
- 97+% customer satisfaction (CSAT) scores
- <70 days implementation time (fastest implementation in the time and attendance and employee scheduling software business)
- <1 minute avg. first response time to speak with live agent via phone call
- 19 seconds avg. wait time to speak with live agent via chat
“We are thrilled to be recognized for the hard work we put into providing Complete Customer Care for all of our clients,” says Susan Spencer, Vice President of Client Success at TCP Software. “With over 800 combined years of experience supporting TCP products, our team is committed to providing world-class support to each customer.”
More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Thought Leader of the Year, and App of the Year, among others.
Details about The American Business Awards and the list of 2024 Stevie winners are available at www.StevieAwards.com/ABA.
For more information about time, attendance, and employee scheduling solutions, please visit https://www.tcpsoftware.com/.
About TCP Software
TCP is the world’s singular authority and innovator on time and attendance and employee scheduling solutions. Purpose-built to suit the needs of companies and organizations across a range of industries, only TCP’s best-of-breed solutions embed the deep expertise and operational rigor required to ensure time integrity. With TCP, companies can finally tame the hidden chaos caused by the growing complexities of a rapidly changing world of work and get time right, every time.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, and the new Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Supporting sponsors of The 2024 American Business Awards include Melissa Sones Consulting and SoftPro.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240521540648/en/