Syniverse, “the world’s most connected company®,” has published its fourth annual environmental, social, and governance (ESG) report, highlighting its progress toward being more sustainable, diverse, and equitable. The report details Syniverse’s performance throughout the fiscal year 2023, which began on Dec. 1, 2022, and concluded on Nov. 30, 2023.
Environmental
Highlights include a 27% reduction in operational energy consumption year over year and a 33% decrease in scope one and scope two emissions. These actions showcase Syniverse’s decade-long commitment to achieving Carbon Disclosure Project (CDP) goals. Syniverse’s global employees also answered the company’s call to action during Earth Month with a 73% increase in volunteer time off hours to address environmental challenges. Earth Month initiatives were highlighted in a month-long internal communications series, highlighting the importance of caring for our environment with action and volunteerism.
Social
More than nine in 10 respondents to Syniverse’s annual employee engagement survey rated the company as an inclusive environment. Additionally, to further strengthen and develop Syniverse’s team, the company implemented a new training baseline of seven hours per employee per year, further building a more equitable and inclusive culture. Volunteer time off hours were up nearly 40%, and Syniverse’s Employee Associations (EAs) contributed almost 1,000 hours to improving the communities where they live and work—nearly 63% over the prior year.
Governance
In striving to always do better for its customers, Syniverse was pleased to receive a No. 1 vendor ranking for Data and Financial Clearing by Kaleido Intelligence in 2022 and 2023. It also had a higher Net Promoter Score (NPS) rating and improved customer satisfaction results year over year.
“Our fourth annual ESG report underscores our progress and reinforces our commitment to sustainable and responsible business practices,” said Syniverse CEO Andrew Davies. “We know that our connections extend beyond our business operations to the communities we serve, the environment we seek to protect, and the governance principles that are core to our culture and guide our decisions.”
Syniverse’s ESG strategy and framework, known by the acronym “RISE,” identifies four areas critical to long-term sustainability and success:
- Responsibility to promote ethical practices
- Inclusive culture for employees and the global community
- Service integrity in performance, security, and privacy
- Environmental performance that protects the world
To read the full report, visit https://www.syniverse.com/corporate-responsibility.
About Syniverse
Syniverse is the world’s most connected company. We seamlessly connect the world’s networks, devices, and people so the world can unlock the full power of communications.
Our secure, global technology powers the world’s leading carriers, top Forbes Global 2000 companies, and billions of people, devices, and daily transactions. Our engagement platform delivers better, more intelligent experiences that strengthen relationships between businesses, customers, and employees.
For over 30 years, we have accelerated significant advances in communications technology. Today, we are an essential driver of the world’s adoption of intelligent connectivity, from 5G and CPaaS to IoT and beyond. Find out more at https://www.syniverse.com/.
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