Press release

SYNERGEN Health Expands Cybersecurity and Privacy Advancements in Revenue Cycle Management With SOC 3 Attestation

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SYNERGEN Health, an industry-leading provider of technology-enabled revenue cycle services and solutions for healthcare organizations, is pleased to announce the audit completion of SOC 2 plus HITRUST CSF type 2 and SOC 3.

“Maintaining the highest level of data and cybersecurity operations is a non-negotiable for our customers across the healthcare continuum, which we continue to safeguard with ongoing audits and internal review,” said Mel Gunawardena, Managing Partner and Board Member at SYNERGEN Health. “During intense cybersecurity threats, our company leads with data security and protection. We understand that our clients have entrusted us to be responsible partners who take steps to protect and uphold data protection.”

SOC 2 plus HITRUST CSF type 2 and the SOC 3 audit completion provides independent confirmation that SYNERGEN Health’s information security practices and controls are effectively helping to safeguard client data in addition to the security, availability, processing integrity, confidentiality and privacy of that data.

SYNERGEN’s proven suite of robotic process automation, machine learning and AI solutions include:

  • Collections and Denials Management System (CDMS), a centralized system to manage the entire collections and denial management process, which is optimized for proactive denial management with AI and machine learning-based fixes and automated appeals;

  • Revenue Cycle Management Automation, a collection of automation solutions that can execute repetitive manual processes, saving hundreds of hours of manual labor and eliminating countless data entry errors;

  • SYNERGEN Pay, a secure, simple-to-use patient statement delivery and online portal that streamlines patient collections from pre-visit scheduling to post-visit follow-up;

  • SYNERGEN Client Bill, an innovative solution that simplifies the complexities of B2B billing into a manageable and fluid process;

  • SYNERGEN Connect, a secure communication platform for collaborating with the Central Billing Office (CBO), referring providers and outsourced vendors;

  • SYNERGEN Billing Data Entry (BDE), an application that efficiently converts a large number of scanned documents into accurate billing data with built-in validations and AI;

  • SYNERGEN Billing Interface, which automates charge entry process by analyzing and verifying patient demographics, insurance, physician, diagnosis, financial order and results and generating accurate claims that lead to fewer denials on the backend;

  • SYNERGEN Coding Automation, the automation of coding with the help of a rule-based engine to maintain the right level of coding and compliance, eliminating the need for manual coding and improving accuracy to reduce denials; and

  • DOCTRIXⓇ Analytics, a cloud-based analytics and dashboard platform that provides complete visibility of integrated operational and financial analytics to deliver actionable intelligence.

“As we continue to innovate and introduce new solutions to market that advance revenue cycle operations, we continue to focus heavily on exceeding industry data security standards,” said Sunil Konda, Chief Product Officer at SYNERGEN Health. “The completion of these audits is a testament to our unwavering commitment to maintaining the highest levels of data security and privacy for our clients. Achieving SOC 2 and SOC 3 certifications underscores our dedication to meet and exceed industry standards, ensuring that our solutions are innovative and secure. This milestone reflects our team’s hard work and our clients’ trust in us to protect their sensitive information.”

SYNERGEN Health underwent extensive audits by CyberGuard Compliance, LLP, a global compliance and information security service provider.

To learn more about SYNERGEN Health and its technology solutions and services, visit www.synergenhealth.com or follow us at @SYNERGENHealthLLC on LinkedIn.

About SYNERGEN Health

Founded in 2011, SYNERGEN Health is a leading provider of transformational revenue cycle solutions and services in the healthcare industry. Leveraging innovative Analytics, Artificial Intelligence/Machine Learning, and Robotic Process Automation, we specialize in digitizing healthcare processes to maximize revenue potential. Our technology-driven approach reimagines revenue cycle management, enabling our client partners to achieve unprecedented efficiency, cost savings, and value and best serve their communities. With a presence in over 45 states in the USA, our mission is to catalyze change in the healthcare industry, collaborating closely with our clients to lower the cost of collections while upholding the highest compliance standards. We are dedicated to driving positive change as we continuously strive to transform ideas into new and improved solutions, services, and prescriptive processes.