Press release

Riverbed Named a Leader in 2024 Gartner Magic Quadrant for Digital Employee Experience Tools (DEX)

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Riverbed, the leader in AI observability, announced today that the Company was recognized as a Leader in the 2024 Gartner® Magic Quadrant™ Digital Employee Experience Tools (DEX). Gartner evaluated 16 vendors and positioned Riverbed as a Leader based on Completeness of Vision and Ability to Execute.

Read complimentary copy of report: https://www.riverbed.com/resource/analyst-report/gartner-digital-employee-experience-tools-dex-2024-magic-quadrant/

Riverbed’s Aternity solution shows the end-user experience on any application or device and isolates the cause of delays to the network, device, or app backend to quickly diagnose and resolve user-impacting issues. With Riverbed Aternity, enterprises can boost customer satisfaction and optimize the productivity of the tech-dependent workforce.

Additionally, Aternity integrates and works seamlessly with ServiceNow for ITSM, and Aternity Intelligent Service desk automates issue detection and can trigger more than 200 remediations to solve problems impacting user experience. Riverbed Aternity is part of the recently launched Riverbed Platform, an AI-powered Unified Observability platform that optimizes digital experiences and improves IT efficiency for enterprise customers.

“We are thrilled to be a Leader in the Gartner Magic Quadrant for Digital Employee Experience Tools,” said Jim Gargan, Chief Marketing Officer at Riverbed.

“As a key offering of the Riverbed Platform, Riverbed Aternity delivers AI-enabled insights based on real end user experience and high-fidelity telemetry, empowering organizations to derive valuable insights from their data, driving analytics and reliable automation,” Gargan continued. “We believe that this recognition from Gartner as a Leader highlights our dedication to providing exceptional value. We help our customers remove complexity, make informed decisions and boost performance to advance their digital transformation efforts and deliver exceptional digital experiences for users and employees. Additionally, what makes Riverbed’s open platform truly unique is the ability to provide full-fidelity data and observability across the IT landscape— devices, end-user experience, networks, applications, and with our new NPM+ and Aternity Mobile solutions, visibility into blind spots including public cloud, Zero Trust architectures, remote work environments and enterprise mobile devices.”

Riverbed – a Leader in Digital Employee Experience Tools (DEX)

Riverbed provides both digital employee experience (DEX) and digital experience management (DEM) for comprehensive visibility into customer and employee digital experiences. Riverbed’s application visibility delivers detailed insights into application performance by measuring click-to-render times and correlating device health with app performance in the context of business processes. This allows IT to quickly identify and resolve issues. By benchmarking against over 4.5 million SaaS endpoints, Riverbed Experience Insights and Digital Experience Index (DXI) enable customers to tailor their digital experience goals, identify digital hotspots, and take action for improvement.

To download a complimentary copy of the 2024 Gartner Magic Quadrant for Digital Employee Experience Tools (DEX) report, please visit: https://www.riverbed.com/resource/analyst-report/gartner-digital-employee-experience-tools-dex-2024-magic-quadrant/

Read blog: Riverbed named a Leader in the 2024 Gartner Magic Quadrant for Digital Employee Experience Tools (DEX)

Please visit www.riverbed.com to learn more Riverbed Aternity, Aternity Mobile and Riverbed’s AI-powered Unified Observability Platform to optimize digital experiences.

About Riverbed

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Reports: Gartner, Magic Quadrant for Digital Employee Experience Tools (DEX), Dan Wilson, Stuart Downes, Tom Cipolla, Autumn Stanish, Lina Al Dana, 26 August 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Riverbed and certain other terms used herein are trademarks of Riverbed Technology LLC. All other trademarks used herein belong to their respective owners.

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