NWN Carousel today announced it has been awarded the U.S. Partner of the Year as part of the 2024 Five9 Global Partner Awards. Five9’s annual Global Partner Awards recognize the achievements of its global ecosystem of channel partners, Systems Integrators (SIs), strategic alliance partners, and Independent Software Vendors (ISVs).
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250206940447/en/
(Photo: Business Wire)
The Five9 Partner Program continues to play a pivotal role in NWN Carousel’s growth, with partner-influenced business now accounting for over 80% of total new bookings in the past year. The expansive partner ecosystem has grown to include more than 1,400 partners globally, featuring many of the most impactful advisors, managed service providers, CX-focused strategic consultants, systems integrators, and complementary technology leaders. By focusing on the industry’s most effective routes to market and empowering partners to enhance their practices, Five9 and its partners are driving the CX industry to unprecedented levels of innovation and success.
“Our partnership and integration with Five9 has powered innovative new ways for clients to leverage AI to further enhance contact center efficiency and provide unparalleled customer experience,” said Jim Sullivan, NWN Carousel President and Chief Executive Officer. “Together, we created Five9 Genius AI, which optimizes CX with a tailored approach that includes data enrichment, gap analysis, and personalized design experience. In addition, the program offers a suite of powerful AI-enabled virtual agencies that provide a 24/7 conversational self-service experience.”
A number of NWN’s large customers have adopted the company’s differentiated CX offerings with Five9 including Covetrus, the first tech-enabled veterinary practice company. NWN Carousel was instrumental in helping Covetrus provide better outcomes to veterinarians and pet owners utilizing AI and automation through the contact center.
“We believe customer experience is the driving force behind business success. Our partner ecosystem is central to this mission and inspires our team to deliver best-in-class solutions,” said Jake Butterbaugh, SVP International Sales and Global Partners, Five9. “Together, we empower enterprises to deliver outstanding CX by embracing innovation and committing to a shared vision for success. Our collaborative approach accelerates cloud transformation, ensures seamless deployments, and provides deeper insights to our customers. It’s an honor to celebrate our Global Partner Award winners, who exemplify the excellence and values that drive exceptional customer experiences.”
NWN Carousel received the U.S. Partner of the Year award because of its AI-powered CX and contact center innovation and proven market traction. This is the second consecutive year that NWN has won this prestigious award which honors the top revenue-generating partner in the U.S., setting the gold standard for excellence in partnership, innovation, and results.
To learn more about the 2024 Five9 Partner Award winners, visit: https://www.five9.com/partners/awards/global-partner-awards
About NWN
NWN Carousel delivers AI-powered technology solutions for the modern workplace. Its expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration and cloud communications, leverages more than 30 years of engineering strategic outcomes for over 5,000 organizations. NWN Carousel’s proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients. We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS). For more information visit: www.nwncarousel.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20250206940447/en/