Small and medium-sized businesses (SMBs) are increasingly data-oriented and recognize the value of comprehensive analytics capabilities to enhance decision-making across various business functions, including sales, HR, supply chain, marketing, finance, and accounting. This shift reflects a broader trend away from outdated methods, including QuickBooks, spreadsheets, and cumbersome legacy systems toward modern ERP systems that provide crucial agility and predictive insights, especially in supply chain planning amidst inflation and geopolitical risks.
“The functionality gap between these manual or legacy solutions and modern ERP systems continues to widen,” said Senior Analyst Samuel Hamway. “Today’s ERP suites offer much more than transactional utilities; they provide systems that enable agility and predictive insights, particularly in supply chain planning, which has become crucial for SMBs to survive and stay competitive among their peers.”
Similar to the enterprise ERP space, generative AI continues to be a significant trend in solutions for SMBs. Nearly all vendors have integrated generative AI features into their offerings, with significant investments in both traditional machine learning and new AI technologies. Differentiation among vendors is evident in those who apply generative AI to conservative natural language processing (NLP) use cases rather than bold process reimaginations, where productivity gains are achieved by improving existing processes.
Leaders in this year’s Value Matrix deliver advanced functionality without sacrificing ease-of-use at scale. These include Acumatica, Epicor, Infor, Oracle NetSuite, and Rootstock.
The Experts in this year’s Value Matrix are organizations that deliver value to customers with complex use cases through deep functionality and industry-specific capabilities. These include Deltek, Microsoft Business Central, Plex by Rockwell Automation, Sage X3, and SYSPRO.
Accelerators in this year’s Value Matrix deliver value through greater ease of use and quick implementation. These include Certinia, Sage Intacct, and Unit4.
Core Providers deliver core capabilities with faster and less expensive adoption. This year’s Value Matrix Core Providers are Aptean, DELMIAWorks, and SAP Business One
To download the full 2024 SMB ERP Technology Value Matrix, click here.
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