Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major healthcare company is expanding its use of the Verint Interaction Wrap Up Bot from 300 to 30,000 agents in their contact center.
The healthcare provider uses the AI-powered Interaction Wrap Up Bot to automate their call wrap-up work and summarize dialog between customers and contact center agents. The initial 300-agent deployment launched earlier this year. In just a few months, the Verint bot delivered tangible AI business outcomes and drove dramatic contract expansion to 30,000 agents.
“Manual call wrap up requires enormous amounts of time and effort from contact center agents and can cost an organization millions of dollars annually,” says Verint’s Jaime Meritt, chief product officer. “The Interaction Wrap Up Bot delivers accurate call summaries and can reduce average call duration by 30 seconds, reducing handle time, increasing agent capacity and enhancing the quality and consistency of call summaries.”
The order was received in Verint’s 2024 fiscal second quarter.
Visit Verint Interaction Wrap Up Bot to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
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