Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining service providers supporting Microsoft cloud products for enterprises and U.S. public sector agencies.
The study results will be published in a series of comprehensive ISG Provider Lens™ “Microsoft Cloud Ecosystem” reports, scheduled to be released in March 2024. The reports will cover providers of services supporting the use of Microsoft Azure, Microsoft 365, SAP on Azure, Microsoft Power Platform and Generative AI for Microsoft Clouds by enterprises in seven geographic markets, as well as the U.S. public sector.
Enterprise and U.S. public sector buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
As Microsoft has transformed itself over the past five years into a provider of cloud products, its thousands of partners have also traveled that journey, helping enterprises and U.S. public sector agencies adopt Microsoft’s new generation of digital products for evolving business processes.
“Successful Microsoft cloud service providers need substantial, comprehensive offerings, enhanced by progressive features and solid partnerships with Microsoft,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “It’s also crucial for providers to have a sharp understanding of what lies ahead for Microsoft’s cloud services and the ability to foster innovation.”
ISG has distributed surveys to more than 170 Microsoft cloud services providers for the enterprise study and to more than 25 providers for the U.S. public sector study. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the Microsoft cloud services the typical enterprise and U.S. public sector agency is buying, along with a fifth quadrant on Gen AI for the enterprise study only, based on ISG’s experience working with its clients. The five quadrants are:
- Managed Services for Azure, evaluating providers of managed and professional services to maximize enterprise cloud workload performance, reduce costs and ensure compliance and security. These provider services include provisioning, real-time and predictive analytics, and monitoring and operational management of a customer’s public cloud and multicloud environments, complementing Azure’s built-in capabilities, including IaaS and PaaS.
- Microsoft 365 Services, assessing providers that help customers adopt, integrate and operate the Microsoft 365 SaaS-based productivity suite. These services help customers use Microsoft 365 to enable seamless teamwork from any location and adapt the suite to different user roles.
- SAP on Azure Services, covering providers of services for adopting, managing and using Microsoft’s dedicated SAP on Azure suite of cloud solutions. These services range from architecture consulting and support to change management and reporting, helping customers migrate SAP workloads to Azure and roll out new processes and business flows.
- Power Platform Services, assessing providers of services for implementing Microsoft Power Platform for organizations building applications to obtain insights into business operations and optimize business processes. Services include educating customers on best practices for implementing low-code applications and solutions.
- Generative AI Services for the Microsoft Clouds (enterprise only), evaluating providers of services for implementing generative AI on Microsoft clouds, complementing generative AI services already available in those products. Given the emerging nature of generative AI, providers will be assessed mainly on strategic vision, investments and development work for Microsoft- and OpenAI-related services and solutions.
Geographically focused reports from the study will cover the global Microsoft cloud services market and examine products and services available to enterprises in the U.S., U.K., Germany, Brazil, Mexico, Australia, and Singapore and Malaysia, and the U.S. public sector. ISG analysts Mark Purdy (U.K.), Axel Oppermann (Germany), Bruce Guptill (U.S.), Craig Baty (Australia and Singapore-Malaysia) and Mauricio Ohtani (Brazil and Mexico) will serve as authors of the enterprise report, and Guptill will serve as author of the U.S. public sector report.
A list of identified providers and vendors and further details on the enterprise study are available in this digital brochure for the enterprise study and this brochure for the public sector study. Companies not listed as Microsoft cloud services providers can contact ISG and ask to be included in the study.
All 2024 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Mexico, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
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