IntelePeer, a leading Communications Platform as a Service (CPaaS)
provider, was named the winner of a Gold Stevie® Award in the Customer
Service Department of the Year category in the 17th Annual
American Business Awards®.
The American Business Awards are the U.S.A.’s premier business awards
program. All organizations operating in the U.S.A. are eligible to
submit nominations – public and private, for-profit and non-profit,
large and small.
More than 3,800 nominations from organizations of all sizes and in
virtually every industry were submitted this year for consideration in a
wide range of categories and industries. IntelePeer was nominated in the
Customer Service Department of the Year category for Telecommunications.
Founded in 2003, IntelePeer has become a pioneer in the next generation
of Communications Platform as a Service technologies – leveraging AI,
automation, and deep analytics to improve business communications for
many of the world’s leading companies. The company has been able to
sustain 40% annual revenue growth while prioritizing customer service
and satisfaction. Due to the high level of service and expertise
provided by its customer support team, IntelePeer consistently achieves
an average customer satisfaction (CSAT) score of 4.8 out of 5 –
surpassing the industry standard of 3.6 out of 5.
“At IntelePeer, our first core value is to ‘Delight our customers,’ and
we have adopted a customer-centric support model to ensure we achieve
that every day,” said Matt Edic, Chief Experience Officer of IntelePeer.
“I’m so proud of our team for their commitment to maintaining this core
value and striving for an industry-leading customer service experience.
I’d also like to congratulate the rest of the winners, this is an
impressive group to stand with.”
More than 200 professionals worldwide participated in the judging
process to select this year’s Stevie Award winners.
“The nominations submitted to The 2019 American Business Awards were
outstanding. They illustrate the continued vibrancy of innovation and
high level of achievement across the American economic landscape,” said
Michael Gallagher, president and founder of the Stevie Awards.
Details about The American Business Awards and the list of 2019 Stevie
winners are available at www.StevieAwards.com/ABA.
About IntelePeer
IntelePeer delivers an omni-channel communications platform built for
the enterprise. We believe that business communications are meant for
more than just simple interactions – they should enable businesses to
deliver truly delightful experiences. With our voice, messaging,
ready-to-use applications, open APIs, and analytics, companies can build
and integrate communications-enabled workflows to create world-class
customer experiences and improve business processes through automation.
Our full-stack solution is backed by a rock-solid network and a team of
experts who provide nothing but award-winning customer service. It’s
time to move beyond basic communications! Visit www.intelepeer.com
to learn more.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie
Awards, the German Stevie Awards, The American Business Awards®, The
International Business Awards®, the Stevie Awards for Women in Business,
the Stevie Awards for Great Employers, and the Stevie Awards for Sales &
Customer Service. Stevie Awards competitions receive more than 12,000
entries each year from organizations in more than 70 nations. Honoring
organizations of all types and sizes and the people behind them, the
Stevies recognize outstanding performances in the workplace worldwide.
Learn more about the Stevie Awards at http://www.StevieAwards.com.
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