Press release

Indie Campers Chooses Talkdesk to Enhance Customer Support

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Sponsored by Businesswire

Talkdesk,
the cloud contact center for innovative enterprises, was chosen by Indie
Campers, one of the largest campervan rental companies in Europe, to
expand and optimize its customer service operations. Founded in 2013
with three rental vans, Indie Campers now operates a fleet of more than
650 vehicles in over 50 locations throughout Europe.

To support its rapid growth, Indie Campers chose Talkdesk Enterprise
Cloud Contact Center for its scalability, ease of use and reliability,
backed by a 100%
uptime SLA. Talkdesk’s enterprise-ready, next-generation cloud
architecture maximizes flexibility, allowing Indie Campers to stay agile
and easily self-manage its contact center with clicks, not code. Powered
by Talkdesk
iQ, the AI-infused platform increases operational efficiency for
Indie Campers with intelligent routing, reporting, analytics, context
and mobile solutions to improve customer outcomes and maintain
visibility across its entire business.

“Indie Campers has grown tremendously and, as a result, the importance
and impact of our support agents whose primary focus is to help
customers get the most out of their Indie Campers experience,” said head
of commercial & customer care at Indie Campers, Francisco Lisboa. “As we
continue to evolve and grow, working with Talkdesk gives us the ability
to create solutions and implement new services to further improve the
customer experience as we strive to exceed customer expectations.”

Customer service is of the utmost importance to Indie Campers and a key
to their success. Leveraging Intelligent
Routing from Talkdesk, Indie Campers easily creates customized call
flows to ensure each inbound customer is quickly assigned to the
most-skilled agent based on the caller’s needs. Seamless CRM integration
through Talkdesk
for Salesforce ensures agents are provided with accurate customer
information for fast and efficient customer interactions.

“The most innovative and customer-first companies are winning in today’s
age of the customer and, as a result, need a contact center solution
that can scale quickly to meet their rapidly evolving needs,” said Tiago
Paiva, chief executive officer, Talkdesk. “By combining enterprise
performance with consumer simplicity, built on cloud-native architecture
for flexibility and easy customizations, Talkdesk enables our customers
to improve customer satisfaction, increase productivity and make
customer experience their competitive advantage.”

Additional Information

About Talkdesk

The Talkdesk Enterprise Cloud Contact Center is the Talkdesk product
that empowers businesses to make the consumer experience their
competitive advantage. Combining enterprise-class performance with
intuitive use, it easily adapts to the needs of sales and support teams
and end-users themselves, resulting in higher levels of customer
satisfaction, productivity and cost savings. More than 1,400 innovative
companies around the world, including IBM, Acxiom, Discovery Education
and Peloton rely on Talkdesk to optimize their interactions with their
customers

About Indie Campers

Founded in 2013, Indie Campers leads the European campervan rental
market and is also one of the main players globally. In six years, the
company has grown from a local business with two jobs and three vans to
a European universe with more than 100 employees and 800 vans, which has
multiplied its turnover. It currently operates in 13 countries and 3
islands in the Mediterranean: Portugal, Spain, France, Belgium, The
Netherlands, England, Germany, Switzerland, Italy, Croatia, Scotland,
Ireland and Iceland and on the islands of Corsica, Sardinia and Sicily.
Indie Campers is also a pioneer in providing services that ensure the
transport of pets in campervans.