A recent survey of technology buyers worldwide found that technology decision making, financial and operational systems, and customer engagement, experience, and support are the three business areas where generative artificial intelligence (GenAI) is most likely to impact their organization’s future competitive position or business model. The survey, conducted by International Data Corporation (IDC), also found notable differences in expectations across geographic regions.
While tech buyers in North America identified financial and operational systems as the business area most likely to be affected by GenAI, their counterparts in Western Europe indicated that IT and line of business (LOB) technology decision making will see the most impact. In Asia/Pacific, survey respondents felt GenAI would affect customer engagement, experience, and support the most.
“What the survey results confirm is that the application of GenAI across business functions will be broad and its impact will span a wide range of competitive and business model areas,” said Matt Acaro, research director for Computer Vision AI Tools and Technology at IDC. “Another thing the results highlight is that GenAI’s ability to process, understand, and derive value from a wide range of data sources is its real superpower. It is exactly this capability that enables GenAI models and applications to be integrated and used within so many different business and customer processes and workflows. As organizations gain more experience with GenAI technologies, we expect them to use what they have learned to deploy GenAI in new areas.”
In addition to the three business areas identified as most likely to be impacted by GenAI, the survey included four other business areas for consideration: customer acquisition and sales; product design and development; data-driven decision making; and talent and staffing. Customer acquisition and sales and talent and staffing were the two business areas considered least likely to be impacted by GenAI.
The IDC Survey Spotlight, Where Do Technology Buyers Anticipate GenAI to Have the Greatest Competitive Positioning and Business Model Impact? (Doc #US52378424), examines where technology buyers anticipate GenAI to have the greatest impact on their competitive positioning and business models. The results are based on data from IDC’s Future Enterprise Resiliency and Spending Survey, Wave 4, which was fielded in April 2024 and included 622 self-identified industry respondents.
About IDC
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology, IT benchmarking and sourcing, and industry opportunities and trends in over 110 countries. IDC’s analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly owned subsidiary of International Data Group (IDG), the world’s leading tech media, data, and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights.
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