Conversica, Inc, the leading provider of Conversational AI solutions for enterprise revenue teams, today unveiled transformative advancements of its AI agents for increasing revenue conversions. This latest release leverages a unique combination of the latest and greatest generative AI technologies with the highest level of controls to automate the critical customer experience touchpoints that drive revenue growth. Conversica’s brand-specific, two-way conversations are designed to be turnkey for key funnel use cases, engaging new and existing customers across all channels and touchpoints.
This latest generation of Conversica’s AI agents integrates cutting-edge advancements from top providers like OpenAI, Meta, and Google, enhancing both the depth and precision of its responses for next-level customer experience, and grounding its capabilities exclusively in each client’s data. Since the company’s initial release of transformer technology in March 2020, it has since increased its AI intelligence by six orders of magnitude, bringing it within just two orders of magnitude away from the cognitive power of the human brain. Conversica delivers enterprise-grade accuracy, meeting stringent requirements for reliability and contextual alignment.
“Our latest release represents a major leap forward to achieving Artificial General Intelligence (AGI) for enterprise applications,” said Jim Kaskade, CEO of Conversica. “Enterprises don’t have to embed their own LLMs, and they don’t need consultants to develop their agents on complicated AI frameworks. We’ve worked diligently to marry the advancements in our chat with our core omnichannel capabilities, while ensuring that we can meet the rigorous accuracy standards of enterprises in every conversation with their prospect and existing customers.”
Conversica’s AI agents are designed for the needs of the global enterprise, providing the agility needed to optimize customer interactions across various stages of the funnel in a no-code, no-prompt engineering solution, usable today. With 15 years of expertise applying conversational AI to marketing and sales use cases perfected over one billion real-world interactions, Conversica’s AI agents are built on a foundation of knowledge that prioritizes outcome-driven conversations specifically designed for revenue teams. The combination of historical performance and cutting-edge technology ensures brands can automate the complex conversations that drive revenue opportunities without sacrificing engagement accuracy and quality.
These advanced AI agents deliver a suite of features off the shelf, including:
- AnswersIQ™: Powered by Retrieval Augmented Generation technology, Revenue Digital Assistants are trained on your brand content for customized interactions that reflect the unique voice and identity of each enterprise, regardless of channel, minimizing confabulation or hallucinations known to compound errors across complex sales sequences led by the AI.
- Custom AI Controls: With flexible conversation editing options, brands can choose how they use AI to customize dialog for unparalleled precision that delivers the control businesses need, without taxing practitioner capacity.
- Enterprise-Grade Protections: Robust brand-safe guardrails ensure that conversations align with company guidelines and standards for full control over the tone, messaging, and direction of customer interactions, safeguarding brand integrity.
- Turnkey Marketing & Sales Agent Applications: Purpose-built to handle multi-step, goal-oriented customer interactions that go far beyond simple Q&A, Conversica AI agents are deployed and delivering revenue opportunities in days, not months. Revenue Digital Assistants are informed by 15 years of real-world interactions, offering go-to-market teams out-of-the-box AI conversations automatically triggered based on customer actions and tailored to each contact’s preferences and needs to navigate the complexity of the modern sales process.
Conversica’s latest genAI advancements reflect the company’s continued leadership in AI-powered customer engagement, providing enterprise brands with a scalable, brand-safe solution that requires no coding or prompt engineering. These new capabilities position Conversica as a key player in the evolving AI application landscape, meeting the growing demand for dynamic, multiturn conversations across all channels and across the most complex buyer journeys.
A recording of the announcement and demo of the release is available on-demand at conversica.com/practicalmagic.
About Conversica
Conversica AI agents deliver two-way conversations that activate all parts of the funnel with precision, proactively increasing conversions and growth. Whether the focus is converting leads, closing deals or growing existing customers, Conversica’s Powerfully HumanⓇ conversations are informed by the industry’s most advanced enterprise-class, self-learning AI models derived from billions of human interactions over more than a decade. Conversica AI agents are smart enough to hold meaningful dialog in real-time across the entire customer lifecycle and smart enough to seek out and fill the ‘conversation gaps’ in the funnel, delivering the right message at the right time to put any hint of interest on the fast track to conversion. Attack each gap and slowdown point in the buyer journey with precision, influencing and persuading leads, prospects and customers through automated 1:1 interactions tailored to the unique needs of each contact.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241030069207/en/