Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, has been named one of the best workplaces in the Caribbean and Central America by the Great Place to Work® Institute. Alorica recently became certified in Colombia, Guatemala, Honduras, Mexico and Panama based on employee sentiment and experience in five key areas: credibility, respect, fairness, pride and fellowship. More than 7,300 employees participated in the survey by Great Place to Work®—the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. In addition to its certification in the Philippines, this is the third consecutive Great Place to Work® recognition for Alorica in Guatemala as well as the CX provider’s first in the four other Latin American countries.
“Becoming Great Place to Work® certified in five countries simultaneously across the region based on thousands of employees’ opinions is a remarkable accomplishment that speaks volumes to our people-first commitment,” shared Jose Ramirez, Alorica’s President of Latin America and the Caribbean. “Our teams are the driving force behind Alorica’s culture, performance, community impact and success. We will continue to support and empower our growing workforce so that they remain excited, focused and innovative in delivering for our customers in the region and around the world.”
In Latin America and the Caribbean, Alorica currently maintains operations in 9 countries with 19,600 employees. Since last year, Alorica has achieved the following milestones in the region:
- Hired 2,800+ team members
- Achieved double-digit profitable growth for multiple years
- Expanded its footprint in Mexico, marked by new sites in Mexico City and Leon, Guanajuato
- 83% of leadership positions have been filled by internal promotions—more than half are women—furthering the company’s commitment to inclusivity, personal growth and development
- Consistently exceeded the world-class industry standard for employee satisfaction by achieving ~90% eNPS
These six Great Place to Work® certifications—including two in Mexico—add to the multiple honors Alorica has earned since last year for its excellent employee experience and culture, such as
- 2023 Diversity, Equity & Inclusion (DEI) commitment in Ragan’s CSR & Diversity Awards
- 2023 Stevie® Award for Minority-owned Business of the Year
- 2022 Stevie® Award for Achievement in Developing and Promoting Women
- 2022-2023 Great Place to Work® in the Philippines
- Top Place to Work in the Large Employer Category from Ragan’s Employee Communications and Top Places to Work Awards in 2022
About Alorica
Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate, and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 18 countries worldwide. To learn more, visit www.alorica.com.
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