Zendesk is a hosted customer help desk service that is easy to deploy while remaining quite amenable to customisation
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Nokia World Saves The Best Till Last
At Nokia World its CEO-elect put in an appearance while elsewhere a key designer of PalmOS was recruited.
Insurance Hike May Follow Facebook Burglaries
Price comparison site Confused.com is living up to its name as it says social media users will have to pay more for home insurance
On-Demand Workload Provisioning With Cloud Manager
Novell's hypervisor-agnostic, cloud management product offers a built-in connector to the company’s Sentinel security platform.
First Virtualised Database Platform From Startup Delphix
Creating Delphix virtual copies of databases to run concurrently on disk offers new outlook for database administrators.
Former IBM Exec Moffat Handed Six Month Jail Sentence
Former IBM veteran Robert Moffat has been sentenced to six months in prison after pleading guilty to an insider trading scandal
Swiss Court Outlaws IP Address Snooping
A ruling by the Swiss Federal Court adds to the debate over whether IP addresses should count as personal data
Nokia’s Top Smartphone Exec Anssi Vanjoki Resigns
In another significant management change at Nokia, the head of its smartphone division has resigned
Government Shaves £50m From Biometric Database
A revised contract with IBM will see the biometric monitoring system significantly reduced in cost, but not axed
IBM Summit: World Is Ready For Smart Grids
The UK is facing a looming energy crisis - but smart meters can help - according to the government's Minister for Energy and Climate Change
Microsoft Strategist Replaces Nokia CEO
Nokia CEO Olli-Pekka Kallasvuo has been sacked and replaced by Stephen Elop from Microsoft
Microsoft Close To Shutting Down Waledac Botnet
Microsoft is one step closer to seizing control of 276 domains controlled by the Waledac botnet after another legal judgement in its favour
Cisco To Pay Feds £31 Million To Settle Lawsuit
Cisco is to cough up £31 million to settle a federal lawsuit that claimed it overcharged government agencies
Oracle Is Making A Statement By Hiring Mark Hurd
Oracle is deadly serious about competing with both HP and IBM at the highest levels for enterprise IT systems business
Balancing Productivity And Connectivity In The Enterprise
IT must balance security policies against workers' use of the Internet and mobile technologies that blur working and personal time
IBM’s Summit? Well, It’s A Start….
A barrage of hot air, followed by a real debate. IBM's 'Start' summit seems to be a microcosm of green technology, says Peter Judge
HP Sues Former CEO Hurd Over Oracle Job
HP is not happy that former CEO Mark Hurd has joined Oracle, and is now suing him in order to stop him taking the position
IT Consolidation Critical To Success, Study Finds
A new survey of businesses in the EMEA region has found that most view IT consolidation as critical to their future success
Google’s Blobby Birthday Doodle Wastes Power
Google has ticked off users by wasting their CPU and energy on doodles which could have been done more economically in Flash
US DOJ Further Probes Google Flight Data Buyout Bid
Google is angling to acquire ITA Software, w hich provides data to Microsoft Bing Travel, Orbitz and others
Oracle Hires Hurd As President
Hurd is to take on the role of co-president of Oracle, following the resignation of Charles Phillips
Google Faces Texas Antitrust Probe Over Search
Google has confirmed that the Texas Attorney General is conducting an antitrust investigation over its search engine
ICO Confirms TalkTalk Probe Over Customer Snooping
The Information Commissioner Office is unhappy that TalkTalk has been monitoring the web surfing habits of its customers without informing them
Oracle In Talks With Former HP CEO, Mark Hurd
Mark Hurd, the former CEO of HP who left amid claims of sexual harassment, is reportedly in talks with Oracle
Google Simplifies Privacy Policies
The company brings in changes as it fends off privacy concerns about Google Buzz
Google Settles Buzz Privacy Lawsuit For $8.5 Million
Google will settle a class action lawsuit over its Buzz service, by paying $8.5 million
RBS Cuts 1,000 IT Jobs
The part-nationalised bank has slashed more than 20,000 roles since last year
Switch Off PCs, Say eWEEK Readers
The number one way to cut IT's carbon footprint is to switch off PCs overnight, say eWEEK readers. Our next poll - your top gadget!
Welsh Government Loses Devices Worth £21,000
A new FOI request has revealed the loss of more than 50 devices by the Welsh Assembly Government over the past two years
Cloud Board Plans ‘Code Of Conduct’
The Cloud Industry Forum (CIF) wants to run a Governance Board to develop a code of conduct for services