News Innovation

Jean-Denis Garo, Head of Product Marketing, Odigo.

New Frontiers for the Contact Centre

Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution of incoming calls is based on the availability of agents when it should be based, above all, on the customer's request.

5 min
Greg Jones, VP of Business Development EMEA at Kaseya

Post-Pandemic Businesses are Spending on Technologies that Drives...

Thanks to the COVID-19 pandemic, we are all using more technology than before, both in our work and private lives. This trend continues as businesses have realised the myriad benefits it can bring, from cost savings to more efficient processes and better collaboration. As a result, organisations are now taking the way they harness technology to another level.

6 min
The State of Responsible Technology

The State of Responsible Technology

Learn how your business can make responsible technology decisions to connect with environmentally aware audiences. Discover how to harness responsible technologies today.

8 min
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