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Silicon UK In Focus Podcast

Silicon UK In Focus Podcast: The Connected Customer

Learn how the definition of the ‘connected customer’ changed due to the pandemic. As consumers now use multiple touchpoints, is brand loyalty being tested? And how have customer services technologies had to evolve to manage the expecta ...

Next Generation Omnichannel

Connected Commerce: Next Generation Omnichannel

The omnichannel has been a key driver for all businesses as they connect and integrate each of their customer-facing systems. As enterprises look towards their futures, how are next-generation omnichannel services being created and dep ...