News Digital transformation

The Gravitational Pull of Data

The Gravitational Pull of Data

As the quantities of data generated every second continue to expand, how does this affect business processes? All enterprises are data companies. How can businesses manage these massive datasets to minimise the impact of data gravity?

14 min
Jean-Denis Garo, Head of Product Marketing, Odigo.

New Frontiers for the Contact Centre

Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution of incoming calls is based on the availability of agents when it should be based, above all, on the customer's request.

5 min
Greg Jones, VP of Business Development EMEA at Kaseya

Post-Pandemic Businesses are Spending on Technologies that Drives...

Thanks to the COVID-19 pandemic, we are all using more technology than before, both in our work and private lives. This trend continues as businesses have realised the myriad benefits it can bring, from cost savings to more efficient processes and better collaboration. As a result, organisations are now taking the way they harness technology to another level.

6 min
Brand Voice

Accelerated innovation is now mission-critical but it must not come at...

Across all industries, rapid digital transformation is now essential to meet constantly changing customer needs and to enable hybrid work at scale on a sustainable basis. Since the start of the pandemic, application development and release velocity has skyrocketed, and it shows no signs of slowing down.

6 min
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