IT Service Management

IT Service Management (ITSM) is an important capability for all organisations, given the criticality of IT to modern operations. Many enterprises are rethinking their approach to ITSM in light of the extended capabilities of ITIL v3, and because of other business and technology drivers such as social media and cloud, all of which are pushing this re-evaluation further up the CIO’s agenda.

By attending this Ovum event, enterprises will have the opportunity to learn how IT management can address business and IT service management pain points, how social media can be harnessed to develop the service desk, and what current best practice for ITSM entails.