Genesys Series | Empowering Contact Centres: Innovations in AI-Driven CX

In this webinar series, we explore how Genesys, a global leader in call centre technology, is transforming CX and EX through the power of artificial intelligence. As customers’ and employees’ expectations evolve, businesses need cutting-edge solutions to stay competitive, and Genesys is at the forefront of this transformation.

Throughout this series, we’ll highlight how Genesys’ AI-driven innovations reshape call centres by enhancing personalisation, improving efficiency, and delivering empathy at scale. Genesys enables organisations to provide exceptional service and create deeper, meaningful connections with their customers by optimising the customer journey and empowering employees with advanced tools.

By the end of this series, you’ll gain a clear understanding of how Genesys empowers businesses to thrive in a rapidly changing world and how it strengthens the connection between organisations and their customers, building trust, loyalty, and long-term success.

Genesys, is a global cloud leader in AI-powered experience orchestration. Genesys continue to innovate and have recently been positioned by Gartner, for the 10th year as a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service for its Ability to Execute and its Completeness of Vision.

Whether you’re a business leader, a customer service professional, or someone passionate about the future of call centre technology, this series of webinars is designed to provide actionable insights on harnessing AI to strengthen trust, loyalty, and long-term success in CX.

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Join us for Episode 1: Agent Copilot and Virtual Agents, the first instalment of our three-part webinar series, where we’ll explore how Genesys is revolutionising customer experience (CX) through AI-powered tools that deliver efficiency, empathy, and excellence at scale.

📌 What to Expect in Episode 1:

Discover how two transformative tools—Agent Copilot and Virtual Agents—are empowering contact centre agents and enhancing the customer journey:

• Agent Copilot: Provides real-time support, automates repetitive tasks, and recommends next best actions, enabling agents to focus on building trust.
• Virtual Agents: Handles routine inquiries, freeing up human agents to address complex cases, ensuring a seamless and personalised customer experience.
• These tools are reshaping contact centres by reducing manual effort, enhancing consistency, and empowering teams to prioritise what matters most: meaningful customer interactions.

Whether you’re a business leader, a customer service professional, or a CX enthusiast, this episode is your chance to gain actionable insights into the future of call centre technology.

🎯 Don’t miss out! Register now to learn how Genesys is enabling success with AI: