In this webinar series, we explore how Genesys, a global leader in call centre technology, is transforming CX and EX through the power of artificial intelligence. As customers’ and employees’ expectations evolve, businesses need cutting-edge solutions to stay competitive, and Genesys is at the forefront of this transformation. 

 Throughout this series, we’ll highlight how Genesys’ AI-driven innovations reshape call centres by enhancing personalisation, improving efficiency, and delivering empathy at scale. Genesys enables organisations to provide exceptional service and create deeper, meaningful connections with their customers by optimising the customer journey and empowering employees with advanced tools. 

 

By the end of this series, you’ll gain a clear understanding of how Genesys empowers businesses to thrive in a rapidly changing world and how it strengthens the connection between organisations and their customers, building trust, loyalty, and long-term success.  

Genesys, is a global cloud leader in AI-powered experience orchestration. Genesys continue to innovate and have recently been positioned by Gartner, for the 10th year as a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service for its Ability to Execute and its Completeness of Vision.  

Whether you’re a business leader, a customer service professional, or someone passionate about the future of call centre technology, this series of webinars is designed to provide actionable insights on harnessing AI to strengthen trust, loyalty, and long-term success in CX.

---

Watch EP. 1: Agent Copilot and Virtual Agents                                                                    

 

 

 

 

 

 

 

---

Watch EP.2: The Importance of Social Listening

---

Watch EP.3: CX Cloud from Genesys and Salesforce

---