Our increasingly connected society means that communicating with customers has never been easier. Multi-channel communications, however, bring their own challenges and the nature of customer service is changing as a result.
Customer Focus Live 2015 brings experts and innovative thought leaders from a variety of market sectors together to share their experiences and best practice advice on dealing with customer service in both the traditional and digital landscapes. You will learn how to incorporate data analysis and multiple touchpoints into your service strategy, understand how to deliver the manner of service that the modern customer expects, and discuss future challenges as service-based competition becomes more prevalent.
The next generation of customer experiences are already being planned. How this pans out will be up to you.
Join over 150 CXperts for two productive and informative days in London in May.
