IBM Launches New Platform For Government Services

IBM has launched a new software platform, aimed at both local and governmental departments, which it says is designed to change the way that they manage and deliver services to the public.

The IBM Government Industry Framework is a base software platform enhanced by the contributions of independent software developers who are using the platform to build unique applications that address particular issues across government.

This new framework utilises elements of IBM’s entire software portfolio including WebSphere, Rational, Tivoli, Lotus and Information Management products while utilising the full range of IBM server and storage products.

“IBM has decades of experience working with various government entities worldwide and understands the need for a unified approach that helps maximise limited budgets, while meeting a demand for services that has never been greater,” Gerry Mooney, IBM General Manager for Global Government and Education, said in a statement.

“We are bringing that expertise to a single integrated platform that can now connect different agency teams for real-time views that span the entire government structure, allowing for a quicker, more targeted response as situations of all kinds emerge,” Mooney said.

The IBM platform allows governments to utilise the IT technology they already have in place and targets four key areas that will benefit from the deployment of IT solutions aimed at improving processes, collaboration, business intelligence and analytics. The areas include the management of tax and revenue, safety and security, social services and social security, urban infrastructures and transportation and roads.

In maximising the platform, IBM takes the traditional definition of workstation and expands that to include hand-held devices that allow workers to connect remotely with their colleagues and interact with sensors, video and other information gathering technology embedded in everything from buildings and machines to vehicles, traffic signals and utilities.

The Alameda SS (Alameda County Social Services Agency) is using the new framework as the basis for a first-of-its-kind system for real-time client overviews and activities. The Alameda Social Services Integrated Reporting System will also help identify fraud within the system by redirecting funding from individuals taking advantage of the process, to families in need of the government safety net of benefits.

Using this system, which combines software, hardware and services, Alameda SSA expects to achieve $11 million (£6.6 million) in benefits by improving eligibility determination, managing non-compliance sanctions, and detecting and deterring fraud.