May 2023

The Gravitational Pull of Data

The Gravitational Pull of Data

As the quantities of data generated every second continue to expand, how does this affect business processes? All enterprises are data companies. How can businesses manage these massive datasets to minimise the impact of data gravity?

Jean-Denis Garo, Head of Product Marketing, Odigo.

New Frontiers for the Contact Centre

Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution of incoming calls is based on the availability of agents when it should be based, above all, on the customer's ...