5 Reasons Why IT Should Embrace End-User IT Analytics

3. Increasing the success of change management programmes

With potential visibility of the entire asset base, EUITA makes it considerably easier for IT to track whether change management is being implemented according to schedule. With research finding that two thirds (66 percent) of CIOs say that cloud vendors take responsibility for change management processes as part of the process of implementing changes to their software, EUITA gives the IT team a much clearer view of what is being carried out by external third parties.

4. Creating a proactive IT department

The analytics provided by EUITA mean that IT service management can become much more proactive in identifying and addressing issues before users are even aware of them. For example, if an application is causing a PC to run slowly, EUITA can be used to look for all other PCs in the organisation that use that application and schedule any necessary changes, thus heading off additional calls to the Service Desk and keeping end-users happy.

5. Improving return on investment

In addition to improved customer satisfaction, EUITA can deliver improved ROI from IT investment. For example improved performance monitoring means that only equipment that is under-performing needs to be replaced, and the performance of comparable technologies across an organisation is easily compared. By reducing the need to procure and pay for services that will refresh kit such as PCs on a set yearly cycle, businesses can make targeted investments based on reliable data.

Even though widespread adoption of EUITA is at a relatively early stage, with benefits such as these it’s not hard to envisage high levels of take-up in the near future. While nirvana may be some way off, with EUITA in its armoury the service management function can move from reactivity to proactivity, facilitating the sought-after world of consumerised corporate IT.

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