Salesforce has released a platform which it claims will help companies offer better customer service through data science.
The ‘Intelligence Engine’ for its Service Cloud has been created to take advantage of the increasing amount of connected devices brought about by the Internet of Things, and the increased need for rapid and accurate customer service that it demands.
Mike Milburn, SVP and GM of Service Cloud, Salesforce, said: “The Service Cloud Intelligence Engine harnesses the power of data science to improve workflows, business processes and deliver seamless customer service across any channel.”
“Now companies are prepared to exceed their customer’s increasingly high expectations for smarter service.”
The platform’s key features are:
Last month, Salesforce posted revenues of $1.44bn for the quarter ending January 21, a 26 per cent year on year rise. The firm’s outlook looked healthy with increasing demand for its cloud services.
In a conference call, Salesforce CEO Marc Benioff said: “My dream is crystal clear – to be the first in the cloud and fastest to $10 billion in software and then onward,” Benioff said in a call with press and analysts.
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